Delivery Policy

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Shipment processing times

All orders will be processed as soon as possibly which will mainly depend on the availability of the product that you have ordered (this is due to the nature of working with small farms). We aim to have all orders which are not subscriptions to be sent out to yourselves within 3 business days, if this is not the case, you will be notified via email supplied.

Please note that during high volume periods such as Christmas we may struggle to achieve intended dispatch dates but will endeavor to do our best and keep you updated with any changes which may take place.

Delivery

Products are delivered to the address provided by you and in the manner outlined in the order summary.

Upon delivery, please check the content and report any issues promptly using the contact details provided in this document or as outlined in the delivery note. If the parcel appears visibly damaged, you may refuse to accept it however we would kindly ask to please provide photographic evidence of this.

Goods are delivered to the following countries: UK Mainland Only

Delivery times are outlined on our website or during the purchasing process.

Information about this document

Failed delivery

We are not liable for delivery errors due to incorrect or incomplete information provided by you during the purchasing process nor for any damage or delays after delivery to a carrier organized by you and not offered or recommended by us.

WE ADVISE ANY ORDERS WHICH HAVE TAKEN MORE THAN 2 BUSINESS DAYS TO BE SET ASIDE AND OURSELVES TO BE NOTIFIED.

If the goods are not received or collected at the time or within the period specified, they will be returned to us. We will contact you to schedule a second delivery attempt or to agree on a future course of action.

Unless otherwise agreed, each delivery attempt after the second one will be at your expense.

Tracking orders

Once your order has been shipped, tracking details will be sent to you via the email you provided us within the order. You can use this tracking number and link to follow your order progress.

Contact

All communications must be sent using the contact information provided in this document.